Traveling the World

In the Airport Once Again

by on Aug.20, 2008, under Thailand

I arrived at the Wuhan airport and they informed me that eLong (the booking agency) had cancelled my ticket. They never sent an email telling me why or called the airline either. It turns out that with eLong you have to send them a copy of your visa or something, but no such thing is mentioned on the site (which is also in chinese).

So the airline tried to get rid of me. They told me to call eLong, to which I said, “no, you call them. It’s your fault and I don’t speak Chinese!” I called the bank to see if the money had been removed from my account and the woman was useless. She kept saying 400yuan, even though I was looking for 504.70 (to confirm the payment went through).

Long story short, an hour later I had a seat on a flight 3 hours later. So my mates went to Shenzhen without me and I arrived at 4pm instead of 1pm. I sat in the airport until 11pm waiting for the next flight.

Lesson learned today: never use Shenzhen Airlines because they are morons and don’t care about their customers. Use eLong because in the end they always rectify a situation if it is their fault.

Just hope tomorrow is better.

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